Termini e condizioni del servizio
TERMS & CONDITIONS
GENERAL INFORMATION
These General Terms and Conditions of Sale govern the remote purchase of SRY products through the website and online platforms operated by SRY.
All purchase transactions shall be governed by the provisions of Italian law, including Legislative Decree no. 206/2005 (Consumer Code), Legislative Decree no. 70/2003 relating to electronic commerce, and all applicable consumer protection regulations.
CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE TERMS
Sales contracts for products on the SRY website are considered concluded when the purchase order submitted by the customer is received and accepted by SRY.
SRY will promptly send the customer an order confirmation e-mail containing the details of the purchase.
By electronically submitting an order, the customer declares to have read, understood and accepted these Terms & Conditions and agrees to comply with them.
PERSONAL DATA PROCESSING
SRY processes personal data in compliance with applicable privacy and data protection laws.
Personal data provided by customers will be used exclusively for purposes related to order management, shipping, payment processing, customer assistance and legal obligations.
CUSTOMER OBLIGATIONS
Before placing an order, customers are required to carefully read these Terms & Conditions.
The submission of an order implies full acceptance of these conditions.
Customers are also required to retain a copy of these Terms & Conditions for future reference.
ORDER PROCESSING
By submitting an order online, the customer sends SRY a purchase proposal for the products placed in the cart.
The customer agrees to purchase the selected products at the prices and under the conditions specified on the website and in these Terms & Conditions.
SRY reserves the right to refuse or cancel orders in the event of product unavailability, incorrect pricing, suspected fraud or other legitimate reasons.
PURCHASE PROCEDURE
Customers purchase products whose characteristics are illustrated on the website in the related descriptive and technical sections, at the price indicated therein, to which shipping costs and applicable taxes may be added.
Before confirming the order, customers will receive a summary including:
• Product description
• Unit price
• Total order amount
• Shipping costs
• Taxes
• Payment method
After the order has been placed, customers will receive a confirmation e-mail containing all relevant purchase information.
PAYMENT METHODS
Customers may complete payment using one of the payment methods available on the website.
Payments by credit card are processed through secure third-party payment providers such as PayPal or Shopify Payments to ensure maximum security and confidentiality of customer data.
For additional information regarding payment services, customers are invited to consult the official websites of the payment providers.
DELIVERY OF PRODUCTS
Purchased goods will be delivered by courier to the shipping address provided by the customer during checkout.
Delivery times may vary depending on destination and product availability.
If delivery cannot be completed due to the recipient’s absence, the courier may attempt a second delivery or return the shipment to the sender.
Any specific shipping requests must be communicated in advance to SRY.
PRODUCT CONFORMITY AND DEFECTIVE PRODUCTS
SRY guarantees that all products comply with applicable quality and conformity standards.
In the event of defects or non-conformity, customers must notify SRY within 14 days from discovery of the defect by contacting:
sry@sry.com
Customers may request repair, replacement, price reduction or refund where applicable under Italian consumer protection laws.
Returned products may be inspected before approval of any refund or replacement.
RIGHT OF WITHDRAWAL
Customers have the right to withdraw from the purchase contract without penalty and without specifying any reason within 14 days from the date of delivery of the purchased goods.
To exercise the right of withdrawal, customers must contact:
sry@sry.com
Returned products must be shipped back within 14 days from the withdrawal request.
Products must be returned:
• Unused
• In original condition
• Complete with all accessories
• In original packaging
Return shipping costs are the responsibility of the customer unless otherwise stated.
Refunds will be processed within 14 business days after receipt and inspection of the returned goods.
The right of withdrawal does not apply to:
• Customized or personalized products
• Made-to-order items
• Products not suitable for return for hygiene reasons once opened or used
REFUNDS
Refunds will be issued using the original payment method whenever possible.
SRY reserves the right to refuse refunds for products returned damaged, used or not compliant with the return conditions specified above.
COMPLAINTS AND CUSTOMER SUPPORT
For any claim, clarification or assistance request, customers may contact:
sry@sry.com
Customer support requests will be handled within a reasonable timeframe.
EXPRESS TERMINATION CLAUSE
In the event of non-payment, partial payment or fraudulent payment activity, SRY reserves the right to terminate the contract pursuant to applicable Italian law.
APPLICABLE LAW AND JURISDICTION
These Terms & Conditions are governed by Italian law.
Any dispute arising from purchases made through the website shall be subject to the jurisdiction provided by applicable consumer protection regulations.
INTELLECTUAL PROPERTY
All content available on the website, including logos, graphics, images, texts, videos, designs and trademarks, are the exclusive property of SRY and may not be reproduced, distributed or used without prior written authorization.
FINAL PROVISIONS
If any provision of these Terms & Conditions is deemed invalid or unenforceable, the remaining provisions shall remain fully valid and effective.
SRY reserves the right to update or modify these Terms & Conditions at any time without prior notice.
SRY
Created to make you shine.